Customer satisfaction metrics are an important part of building a service-oriented business. By tracking satisfaction scores over time, you can spot patterns and trends in customer experiences.

Customer satisfaction metrics are an important part of building a service-oriented business. By tracking satisfaction scores over time, you can spot patterns and trends in customer experiences.

Customer satisfaction metrics are an important part of building a service-oriented business. By tracking satisfaction scores over time, you can spot patterns and trends in customer experiences.

Jump to 🤯 Why do this? 🙋‍♂️ Questions to ask 🙅‍♀️ Questions NOT to ask 🤔 What else can you do? You’ve probably heard that one in three customers walk away from a beloved brand after a single bad experience. Some cancel even when their overall experience with the company is ‘satisfied’ or ‘completely satisfied’. […]

CSAT tool comparison and buyer's checklist

How do you choose the best NPS tool for your business?

Asset 1 Key takeaways Chris Lavoie, technical partner manager at Gorgias, draws new insights on how to zero in on ways to make customers’ lives a lot easier. Use an omni-channel help desk to make sure that all avenues of communication are accessible for your customers. At Gorgias, that means answering customers over email, phone, […]

Asset 1 Key takeaways Former Syncro Sales Manager, Crystal Henkle, talks about how the company approaches both marketing and customer service from a sales standpoint.  Delivering good customer satisfaction should come from a place of experience. Building new features means keeping these in mind: It’s vital to listen. Have a community-driven feature track in which […]

Key takeaways Together with Tier2Tech CEO Alex Permenter and COO Elizabeth Copeland, we’ve talked about their main strategy for building their clientele while building their business in spite of not having a marketing budget. You can cut your costs significantly by delivering good service. If you’re doing a great job for people, you have to […]

Asset 1 Key takeaways The “IT Business Growth Expert” Richard Tubb covers content marketing, customer satisfaction and his Jar of Awesome. Content marketing and customer satisfaction come down to answering people’s questions and then making sure that you’ve answered the question correctly. Let your client see the pain, but not feel the pain. Create a […]

Asset 1 Key takeaways Pronto Marketing Founder Derek Brown, talks about his journey into creating a business, with a different kind of thought process to customer service. Addressing why customer satisfaction is so important. Listen, communicate, be sincere but be honest! Build in honesty and accountability to what you do, so it can be fixed! […]

With competition and economic uncertainty intensifying, customer loyalty is a key factor in driving the success of an organization. Indeed, more than half of customers will go out of their way to buy their favorite brands. But how do you instill that kind of loyalty? Customers rate service a close second after price as one […]

Improve your customer relations by keeping track of the data.

Simplesat CEO Cory Brown and NinjaRMM‘s Director of Content Jonathan Crowe discuss the potential hidden in customer satisfaction data.

Last week we were fortunate enough to have a chance to speak with MSP Webinar’s Steve Taylor. In this discussion, we chat with Steve about: Why MSPs need to be measuring customer feedback Overview of different customer satisfaction metrics CSAT and NPS (Net Promoter Score) implementation best practices Simplesat vision and demo Riveting Q&A Check […]

Todd Kane from Evolved Management Consulting chats with Simplesat co-founders and father son duo Derek and Cory Brown. Topics covered: Simplesat’s origins from Pronto Marketing Filling a need for a “complete satisfaction solution” for MSPs The importance of collecting CSAT ticket feedback How users are benefitting from Simplesat today How Simplesat is different from competitors […]