CS Unleashed Webinar Series The Future of Customer Service – How to do More with Less Get actionable tips to help you grow your business https://youtu.be/HgNEu6HBLH4 Webinar timestamps 04:27 Scaling your support team without scaling costs 19:21 Integrating omnichannel support for seamless experiences 30:07 Leveraging data for personalization 37:57 Future trends in personalization and omnichannel […]

Integration Series Practical Strategies for Maximizing Simplesat’s HubSpot Integration Get actionable tips to help you grow your business https://www.youtube.com/watch?v=YG_IU3sLTec Webinar timestamps 00:00 Introductions 01:22 WHY Simplesat 03:44 Survey Types 05:13 HubSpot Service Hub 07:17 HubSpot Email and Marketing Hub 09:17 Delivery Methods 13:25 HubSpot Integrations 19:50 Best Practices Get Slides 🎉 Give us a try […]

MSP Insights Webinar Series MSP’s Outbound Troubleshooting Guide for 2024 Get actionable tips to help you grow your business https://youtu.be/NrVi8x1X9XQ Webinar timestamps 04:25 How to fix outbound prospecting 10:00 “Connects” 19:50 “Realized” 22:06 Inbound Scenarios 24:10 The Buyer’s Journey 28:25 Impact of Low Realization 34:30 What a good offer smells like… 37:19 Q&A Get Slides […]

CS Unleashed Webinar Series Beyond Satisfaction: How to Leverage Technology for Proactive Customer Success Get actionable tips to help you grow your business https://youtu.be/w-iMbe6zd9o Webinar timestamps 04:10 Building a Customer-Centric Culture 21:16 Leveraging Technology in Customer Success 33:05 Measuring Success in Customer Success 43:14 Stop doing this in 2024! 53:50 Q&A Get Slides 🎉 Give […]

MSP Insights Webinar Series From Friction to Function: Streamlining Sales and Tech for Better IT Projects Get actionable tips to help you grow your business https://youtu.be/GZz1LvL1A0A Webinar timestamps 4:13 Current Project Maturity 6:00 Chaos 7:58 “Getting By” 9:47 On Rails 13:07 Resourcing 19:07 Kick Off? 22:19 Comms Rythm 24:21 Project Close 35:17 Be Future Focused […]

MSP insights Webinar Series Email Marketing Mastery for MSPs: Insights & Strategies for 2024 Get actionable tips to help you grow your business https://youtu.be/aTnmM8Y3Cp8 Webinar timestamps 03:08 Human To Human Marketing (H2H) & Sales Synergy 10:40 Email Marketing Best Practices for MSPs 17:43 Must-Haves For Your Marketing Plan 2024 20:42 Nurture Your Existing Clients: Quarterly […]

CS Unleashed Webinar Series From Metrics to Mastery: A Deep Dive into Customer Feedback Management Get actionable tips to help you grow your business https://youtu.be/eb-K2whBbMA Webinar timestamps 02:40 The Fundamentals of Customer Feedback 11:14 Gathering Feedback Across Channels 18:12 Analyzing and Interpreting Customer Feedback 26:49 Turning Feedback Into Action 33:30 Actionable Tips Get Slides 🎉 […]

MSP Insights A Better Way to Run QBRs: Scaling Account Management and vCIO Services for Excellent Customer Service Get actionable tips to help you grow your business https://youtu.be/kA8TQEdEa8w Webinar timestamps 01:57 What is Simplesat? 03:30 Scalepad: Lifecycle Insights 10:27 Challenge 13:00 QBR Season 15:04 Common Pitfalls 16:55 The Solution 19:20 The “Academic” QBR 27:00 Strategic […]

MSP Insights The Data-Driven Edge for MSPs: How to Build a Culture of Continuous Improvement Get actionable tips to help you grow your business Webinar timestamps 03:47 “Middleware” Service Provider 07:07 Data-driven perspective 12:26 Agreement Profitability 14:17 Time Utilization and Efficiency 19:23 The Twilight Zone 24:49 Q&A 33:42 #HaloPSA Demo 45:43 Simplesat Get Slides 🎉 […]

MSP Insights Lead Generation for MSPs: Strategies That Work Get actionable tips to help you grow your business Webinar timestamps 05:41 Understanding the MSP Landscape 11:23 Building a Strong Digital Marketing Foundation 12:59 Leveraging Content Marketing for MSPs 21:24 Harnessing the Power of SEO and SEM 30:03 Utilizing Social Media and Email Marketing 38:34 Tracking […]

CS Unleashed Webinar Series From Implementation to Success: Proven Strategies for Cultivating Long-Term Adoption Get actionable CS tips to increase your NRR Webinar timestamps 00:00 Introduction (About Vitally & Simplesat) 04:43 Transitioning from Implementation to Customer Success 15:14 Driving Platform Adoption 26:15 Empowering CSMs as Strategic Partners 35:35 Q&A Get Slides 🎉 Give us a […]

Unlock the Secrets of Client Retention:Building an Amazing Client Lifecycle Unlock the Secrets of Client Retention:Building an Amazing Client Lifecycle Unlock the Secrets of Client Retention:Building an Amazing Client Lifecycle Onboard, Retain, Grow. Unlock the Secrets of Client Retention: Building an Amazing Client Lifecycle A proven workflow to reduce churn and grow your business Watch now 🎉 […]