In this edition of “Success Made Simple,” we sit down with Guy Galon, VP of Customer Success at cybersecurity firm Obrela. Guy shares his journey into CS, the importance of a multifaceted approach to building teams, and his insights on leveraging human-first strategies in the ever-evolving landscape of customer success. 馃獪 Growing into the role […]
We recently sat down with Alon Ahronberg, an experienced CS leader, to discuss his journey, insights on team building, customer segmentation strategies, and the future challenges facing CS teams. With a background spanning industrial engineering, business, and various roles in tech companies, Alon offers a unique perspective on the intersection of technology, business, and customer […]
Success has become a vital function for SaaS companies, but building and leading an effective CS team comes with unique challenges. We spoke with Stijn Smet, Head of CS at software development company Whale. Stijn has 8 years of experience in the field, and he shared his insights on hiring & motivating teams, leveraging AI, […]
馃 Embracing the Success community Q: Can you share your journey into customer success and what you鈥檙e currently doing in this field? A: I spent the first ten years of my career in marketing, moving from publishing and advertising into field marketing and online marketing with a focus on SEO. I used BrightEdge for search […]
馃憫 Getting started in Customer Success Q: How did you transition from being in a team position to becoming a coach and teacher for CS leaders? A: I kind of fell into customer success, as many of us who have been in the field for a while did. It wasn’t a defined field when I […]
CS Unleashed Webinar Series The Future of Customer Service – How to do More with Less Get actionable tips to help you grow your business https://youtu.be/HgNEu6HBLH4 Webinar timestamps 04:27 Scaling your support team without scaling costs 19:21 Integrating omnichannel support for seamless experiences 30:07 Leveraging data for personalization 37:57 Future trends in personalization and omnichannel […]
馃憫 Leadership and Team Building Q: How do you manage to maintain motivation and engagement within the team, especially during challenging times? A: Transparency is key to keeping the team motivated and engaged. It involves sharing updates on KPIs, quarterly goals, and any changes in the company’s vision or mission. Paying attention to the pain […]
Integration Series Practical Strategies for Maximizing Simplesat’s HubSpot Integration Get actionable tips to help you grow your business https://www.youtube.com/watch?v=YG_IU3sLTec Webinar timestamps 00:00 Introductions 01:22 WHY Simplesat 03:44 Survey Types 05:13 HubSpot Service Hub 07:17 HubSpot Email and Marketing Hub 09:17 Delivery Methods 13:25 HubSpot Integrations 19:50 Best Practices Get Slides 馃帀 Give us a try […]
馃憫 Leadership and Team Building Can you walk us through your journey to becoming a CS leader? What pivotal experiences shaped your leadership style? Celine: I worked my way up in a startup, starting as one of the founding members of the team and eventually leading the team. I learned a lot from leaders before […]
MSP Insights Webinar Series MSP’s Outbound Troubleshooting Guide for 2024 Get actionable tips to help you grow your business https://youtu.be/NrVi8x1X9XQ Webinar timestamps 04:25 How to fix outbound prospecting 10:00 “Connects” 19:50 “Realized” 22:06 Inbound Scenarios 24:10 The Buyer’s Journey 28:25 Impact of Low Realization 34:30 What a good offer smells like… 37:19 Q&A Get Slides […]
CS Unleashed Webinar Series Beyond Satisfaction: How to Leverage Technology for Proactive Customer Success Get actionable tips to help you grow your business https://youtu.be/w-iMbe6zd9o Webinar timestamps 04:10 Building a Customer-Centric Culture 21:16 Leveraging Technology in Customer Success 33:05 Measuring Success in Customer Success 43:14 Stop doing this in 2024! 53:50 Q&A Get Slides 馃帀 Give […]
MSP Insights Webinar Series From Friction to Function: Streamlining Sales and Tech for Better IT Projects Get actionable tips to help you grow your business https://youtu.be/GZz1LvL1A0A Webinar timestamps 4:13 Current Project Maturity 6:00 Chaos 7:58 “Getting By” 9:47 On Rails 13:07 Resourcing 19:07 Kick Off? 22:19 Comms Rythm 24:21 Project Close 35:17 Be Future Focused […]
MSP insights Webinar Series Email Marketing Mastery for MSPs: Insights & Strategies for 2024 Get actionable tips to help you grow your business https://youtu.be/aTnmM8Y3Cp8 Webinar timestamps 03:08 Human To Human Marketing (H2H) & Sales Synergy 10:40 Email Marketing Best Practices for MSPs 17:43 Must-Haves For Your Marketing Plan 2024 20:42 Nurture Your Existing Clients: Quarterly […]
CS Unleashed Webinar Series From Metrics to Mastery: A Deep Dive into Customer Feedback Management Get actionable tips to help you grow your business https://youtu.be/eb-K2whBbMA Webinar timestamps 02:40 The Fundamentals of Customer Feedback 11:14 Gathering Feedback Across Channels 18:12 Analyzing and Interpreting Customer Feedback 26:49 Turning Feedback Into Action 33:30 Actionable Tips Get Slides 馃帀 […]
MSP Insights A Better Way to Run QBRs: Scaling Account Management and vCIO Services for Excellent Customer Service Get actionable tips to help you grow your business https://youtu.be/kA8TQEdEa8w Webinar timestamps 01:57 What is Simplesat? 03:30 Scalepad: Lifecycle Insights 10:27 Challenge 13:00 QBR Season 15:04 Common Pitfalls 16:55 The Solution 19:20 The “Academic” QBR 27:00 Strategic […]
MSP Insights The Data-Driven Edge for MSPs: How to Build a Culture of Continuous Improvement Get actionable tips to help you grow your business Webinar timestamps 03:47 “Middleware” Service Provider 07:07 Data-driven perspective 12:26 Agreement Profitability 14:17 Time Utilization and Efficiency 19:23 The Twilight Zone 24:49 Q&A 33:42 #HaloPSA Demo 45:43 Simplesat Get Slides 馃帀 […]
MSP Insights Lead Generation for MSPs: Strategies That Work Get actionable tips to help you grow your business Webinar timestamps 05:41 Understanding the MSP Landscape 11:23 Building a Strong Digital Marketing Foundation 12:59 Leveraging Content Marketing for MSPs 21:24 Harnessing the Power of SEO and SEM 30:03 Utilizing Social Media and Email Marketing 38:34 Tracking […]
CS Unleashed Webinar Series From Implementation to Success: Proven Strategies for Cultivating Long-Term Adoption Get actionable CS tips to increase your NRR Webinar timestamps 00:00 Introduction (About Vitally & Simplesat) 04:43 Transitioning from Implementation to Customer Success 15:14 Driving Platform Adoption 26:15 Empowering CSMs as Strategic Partners 35:35 Q&A Get Slides 馃帀 Give us a […]
Unlock the Secrets of Client Retention:Building an Amazing Client Lifecycle Unlock the Secrets of Client Retention:Building an Amazing Client Lifecycle Unlock the Secrets of Client Retention:Building an Amazing Client Lifecycle Onboard, Retain, Grow. Unlock the Secrets of Client Retention: Building an Amazing Client Lifecycle A proven workflow to reduce churn and grow your business Watch now 馃帀 […]
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