The easiest way to get customer feedback through RedmineUP
Add one-click CSAT, CES, or NPS surveys to RedmineUP email triggers in minutes. Simplesat syncs rating and ticket info both ways.
✨ How Simplesat works with RedmineUP
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Add CSAT, CES, NPS, or 5-star rating surveys to RedmineUP quick replies
- Easily embed a survey in your RedmineUP emails survey
- Easy copy/paste process takes less than 5 minutes
- Including a survey in your existing notifications means no extra emails for your clients
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Pull ticket details
Each time your customer provides a rating, Simplesat will associate the following information with the response.
- Pull ticket information seamlessly to access essential details such as ticket number, subject, ratings, and more.
- Enhance support efficiency by swiftly gathering ticket information to provide effective assistance.
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Create a follow-up issue after receiving feedback
Efficiently address customer feedback by instantly generating new issues and automating follow-up, ensuring proactive resolution.
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Sync feedback to ticket's vote
Sync valuable feedback directly to the related ticket as a vote for enhanced support workflows.
- Seamlessly integrate feedback into ticketing systems, ensuring a consolidated view of customer interactions.
- Improve ticket prioritization and resolution by incorporating customer feedback directly into support processes.
✨ Read how real businesses are improving customer satisfaction with Simplesat
