Resources

Have you ever felt overwhelmed by the sheer volume of customer feedback? We’ve all been there, trying to make sense of it all while missing out on critical insights. That’s why we’re excited to introduce our new Topics feature, designed to streamline your feedback analysis and help you derive actionable insights effortlessly. Understanding customer feedback, […]

Big news – we’ve dialed up the efficiency in Simplesat, honing in on the features you’ve been asking for. From flexible reporting to streamlined data management, here’s how our latest update empowers you to make the most of your metrics. Custom dashboards Available for users on the Pro plan, custom dashboards offer a streamlined approach […]

Timestamps 00:00 Introduction 00:13 New Features in 2023 00:30 Q1 Dashboard Redesign 01:36 Q2 Survey Improvements 02:34 Q3 New Delivery Methods 04:21 Q4 Authentication and Security 05:45 New Integrations in 2023 06:23 Community and Partnerships 07:30 Future Plans for 2024 and Beyond 10:33 Your Voice in Our Journey 11:49 Conclusion Asset 1 This has been […]

We’ve been working away in our digital workshop, tinkering and tweaking, and now we’re thrilled to present some BIG new features! Here at Simplesat, we believe in asking the right questions, at the right place, at the right time. It’s like matchmaking but for business insights! Now, we’ve got two brand-new delivery methods to help […]

📢 Zendesk official announcement:https://support.zendesk.com/hc/en-us/articles/5217969243930-Announcing-the-removal-of-Net-Promoter-Score-NPS- ⚠️ Important update for Zendesk users: Zendesk is removing its Net Promoter Score (NPS) survey functionality on April 30, 2023. Subscribers are encouraged to download their NPS survey response data before April 30, 2023. The data will stop being available after that. If you’re a business looking for an alternative to […]

We’ve got some fantastic updates for you, and we can’t wait to share them. Let’s dive into what’s new. 🌟 5-Star metric In addition to CSAT, NPS, and CES, Simplesat now supports the 5-Star metric as the primary question type in your surveys. Here’s how it’s different from CSAT: Fixed 5-choice rating scale Star icons […]

We’ve got some big news for you. Simplesat’s dashboard just got a facelift, and some sweet new reporting features! We’ve been working hard to build the ultimate customer feedback management toolbox for SMBs. And with this latest release, we’ve modernized the design, prepared for future features, and introduced new features to make the dashboards more […]

Customer opinions aren’t always easy to fit on a single numerical scale. Follow-up questions help your customers clarify what they’re thinking. They also give you the full picture about what’s going great and what you need to change. Simplesat just made it easier to ask follow-up questions!With conditional logic, you can gather far more context […]

At Simplesat, we like to keep a close eye on industry news and we always value fresh perspectives. There’s plenty of nonsense out there, and when we find something great, we want to share it. Here is an overview of our favorite articles we’ve read this month: Asset 1 ⚡ What’s Your NPS And CSAT, […]

Simplesat works best when it’s integrated with your existing stack. Integrating with the big tools took priority: ConnectWise and Autotask are essential for most managed service providers, just like Zendesk and Salesforce are for SaaS.  But many other businesses use a different tool for their CRM or helpdesk. Almost all use additional tools for things […]

Refuse to settle for the status quo. At the root of every worthwhile project lies a spark of frustration. When we have a problem that needs solving, our creativity kicks into gear. We adapt and we innovate, reaching our full potential and exceeding it. That’s why it’s important to pay attention to what’s going wrong, […]

After you get a survey system in place and start collecting feedback from your customers, you’re sure to notice how some of the positive comments look just like positive testimonials. Meanwhile, your marketing team’s probably struggling with keeping your website up to date with fresh testimonials and case studies. Fret no more, Simplesat feedback widgets […]

In 2016, Simplesat launched with only CSAT as a metric option for surveys. Shortly after, we added NPS (Net Promoter Score). Now, finally, we’re excited to announce the latest metric available: CES (Customer Effort Score). All about CES Customer Effort Score (CES) surveys measure the effort a customer has put in to use your product […]

🚀 New features Internal notes for feedback Upload custom rating icons Duplicate surveys Add, edit, delete customers A new beautiful email template Asset 1 Internal notes for feedback Internal notes give you and your team a chance to provide closure about the resolution or follow-up items of any feedback. To add and view notes, click […]

🚀 New features Multi-brand support (Pro) More survey customization options Custom CSS styling (Pro) Custom survey host mapping (Pro) Translate surveys into different languages New options to make surveys more “Outlook friendly” Move customer card to the beginning of the survey – and other options to capture customer information Other miscellaneous enhancements and fixes Asset […]

🚀 New features New and updated roles Controlling survey access Restricting feedback for Collaborators Team member mapping Asset 1 We’ve cooked up some new roles in Simplesat designed to give you control over the surveys and feedback your team can access. New and updated roles We’ve added two new roles: Manager and Billing. We’ve changed […]

🚀 New features One-off email surveys Automated follow-up reminders Customizable email templates Detailed email activity reporting Streamlined customer import process Asset 1 One-off email surveys It’s super easy to send or schedule one-time email blasts. You can send multiple one-off emails for the same survey to consolidate stats over time. Now you can: Send an […]

🚀 New features Slack and Microsoft Teams integration Pivot table reports Downloadable PDF reporting Export table stats to CSV Enhanced user management (2fa, transfer ownership, passwords) Asset 1 Slack and Microsoft Teams integration We all know how the COVID-19 pandemic has dramatically changed the way team’s work this year – and possibly forever. Video calls, […]

Two-factor authentication (2FA) is now available for all users in Simplesat. This feature had long been on our backlog, but we decided that releasing a 2FA solution was critical given how so many teams are moving to remote work and how hacking is on the rise. “We have a goal to make sure all of […]

🚀 New features Answers from the same session are grouped as “responses” Enhanced response popup including meta information and additional answers Filter responses by date and a bunch of different attributes Users can change primary answer value and team member View response changes and audit user activity Add tags to responses Asset 1 Built for […]

🚀 New features Advanced filtering 90-day moving average line chart Ratings over time column chart Company leaderboard Google reCAPTCHA for spam filtering Asset 1 Making great strides in “better reporting” One of the top feature requests we heard at Simplesat throughout 2019 was “better reporting.” As we dug into this more and listened to our […]

MSP Webinar’s Steve Taylor recently recorded his experience setting up Simplesat for the first time Check out the video below!

Simplesat is designed to integrate with the communication and feedback channels used by service companies to solicit feedback and interact with their customers. Which is why we’re so excited to announce our recent inclusion in the Zapier app directory. Zapier is a powerful bridge between thousands of apps, allowing businesses to collect and work with […]

Seattle, WA — Simplesat announces an intuitive one-click CSAT solution that seamlessly integrates with Zendesk, Inc. customer service and engagement platform. In today’s competitive environment, it’s critical that companies have consistent and up-to-date satisfaction data. Even more important is having deeper insights to customer satisfaction, while having the ability to share positive reviews on websites […]

Seattle, WA — Simplesat announces the first two-way customer satisfaction feedback tool for Datto’s Autotask PSA. In today’s competitive environment, it’s critical that companies have consistent and up-to-date satisfaction data. Even more important is having deeper insights to customer satisfaction, while having the ability to share positive reviews on websites and social media in a […]